Refund policy

Returns and Refunds

We accept return requests for eligible, non-personalized items within 30 days of delivery. Items must be unused, unworn, and in their original condition. Contact help@firstduegoods.com before sending a return so we can provide return instructions. Returns sent without prior authorization may not be accepted.

Personalized, custom, and made-to-order products are final sale and cannot be returned or canceled after production has begun, unless the item arrives damaged, defective, or different from what was ordered. Please contact us promptly if there is a problem with your order so we can make it right.

Customers are responsible for return-shipping costs unless the return is due to damage, a defect, or an error by First Due Goods LLC. Original shipping charges are non-refundable.

After an approved return is received and inspected, we will notify you. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

For return questions, contact help@firstduegoods.com.